Tuesday, October 27, 2026
8:30 AM – 5:30 PM EDT
Xperience on Tour Washington, D.C.
About this event
A free one-day Capital Hilton programme for customer-experience leaders on applying agentic AI, orchestration and cloud technology to more adaptive service operations.
Genesys brings its Xperience on Tour programme to the Capital Hilton for a day focused on customer experience in what it calls the agentic era.
The agenda examines practical uses of agentic AI and orchestration: how AI and human teams can work together, how organisations measure results from AI investment, and how customer-experience operations can move beyond rigid workflows. It includes keynotes, breakout sessions, expo networking and a closing happy hour.
The official programme confirms October 27 at the Capital Hilton, with registration and networking beginning at 8:30 AM and the closing happy hour ending at 5:30 PM. Attendance is free for customers, partners and new organisations, subject to capacity. Register through Genesys to reserve a place.
Organized by
Customer-experience software company that runs Xperience on Tour events on AI, cloud and agentic orchestration for customer and employee experience teams.